Refund policy

We have a 30-day return policy, which means you have 30 days after your item is delivered to request a return.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number and email used with purchase.

To start a return, please go to our self-serve return portal. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items that are sent back without first requesting a return can make it difficult to process or cause delays in the processing time.

You can always contact us for any return questions at shop@needsanocean.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned or exchanged, like made-to-order products, custom products, products labeled as ‘Imperfect Versions’ or final sales items. Any exemptions  will be noted in the product description. If you have any questions or issues, please contact us at shop@needsanocean.com

Exchanges

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number and email used with purchase.

To start an exchange, please go to our self-serve return portal. Items can be exchanged for any other in stock item. Once the exchange is approved, you will receive a return label, as well as instructions on how to send your package. As soon as your package is scanned in with the carrier, your exchange will be released and sent to the address on your original order. 

Any eligible discounts from the original order will automatically apply to the new item. If a balance is owed for the new product, payment for the exchange will be required to complete the exchange. If a balance is owed to the customer, a refund can be issued to the original payment method or as store credit.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Gifts

We can offer exchanges or store credit for any items you have received as a gift. You will need the order number and zip code used for delivery to access the order in the self-serve return portal. Both pieces of information can be found on the packing slip included with the order.